We are The Boris Abrams Group Limited a company registered in England and Wales. Our company registration number is 14830212 and our registered office is at Millhouse 32-38 East Street, Rochford, England, SS4 1DB
You can find everything you need to know about us, and our coaching services on our website before you order. We also confirm the key information to you in writing before or after you order.
What these terms cover. These are the terms and conditions on which we supply coaching services to you.
Why you should read them. Please read these terms carefully before you make a booking with us. These terms tell you who we are, how we will provide coaching services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
How we are regulated. We are not licensed mental health professionals and as a result are not regulated. Our coaching service is not a substitute for any professional medical advice, diagnosis, or treatment nor is it a substitute for professional legal, financial or psychological advice. If you have legal, financial, medical or psychological concerns, please seek the advice of a licensed professional. The information discussed during the sessions and online is designed for informational and educational purposes only.
When you buy from us you are agreeing that:
We only accept orders when we've checked them.
Sometimes we reject orders.
We charge you when we accept your order.
We charge interest on late payments.
We pass on increases in VAT.
We're not responsible for delays outside our control.
We charge you if you don't give us information we need.
You have a legal right to change your mind.
You can end an on-going contract (find out how).
You have rights if there is something wrong with your service.
We can change services and these terms.
We can suspend supply (and you have rights if we do).
We can withdraw services.
We can end our contract with you.
We don't compensate you for all losses caused by us or our services.
We use your personal data as set out in our Privacy Notice.
You have several options for resolving disputes with us.
Other important terms apply to our contract.
How we will accept your booking. We contact you to confirm we've received your order and to confirm we've accepted it.
If we cannot accept your booking. If we are unable to accept your booking or if we need to cancel or reschedule any of your coaching sessions, we will inform you of this in writing and will not charge you for any coaching sessions we have to cancel.
Sometimes we reject bookings, for example, because a credit reference we have obtained is unsatisfactory, because we can't verify your age (where the service is age-restricted) or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
However, for some coaching services we take payment at regular intervals, as explained to you during the order process.
If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
If VAT is applicable and if the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
If the service is a one-off coaching session. We will complete the coaching session on the date agreed with you in your booking unless we agree to reschedule the coaching session. We may need to cancel or reschedule coaching sessions from time to time in which case we will inform you of this in writing and will not charge you for any coaching sessions we have to cancel. You must give us at least 24 hours notice if you wish to cancel or reschedule a coaching session, otherwise you will be charged for the coaching session in full.
If the session is an ongoing block of sessions. We will arrange coaching sessions and supply the coaching services to you until either the course of sessions is completed or you end the contract.
If our supply of your service is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us by email at hello@borisabrams.com to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred.
We may need certain information from you so that we can supply the coaching sessions to you. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
You have a legal right to change your mind. For most of our services, you have 14 days [VA1] after the date we confirm your order to change your mind about a purchase, but you lose the right to cancel any service, when it's been completed (and you must pay for any services provided up the time you cancel).
How to let us know and what happens next. If you change your mind contact us by email at hello@borisabrams.com. We refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.
We tell you when and how you can end an on-going contract with us (for example, for regular coaching sessions) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact us by email at hello@borisabrams.com
If you think there is something wrong with your service, you must contact us by email at hello@borisabrams.com. Remember too that you have several options for resolving disputes with us.
We may change our services or these terms to reflect changes in relevant laws and regulatory requirements and/or to implement technical adjustments and improvements, for example to address a security threat. If such changes are significant we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received.
We can suspend the supply of a service. We do this to:
deal with technical problems or make minor technical changes;
update the service to reflect changes in relevant laws and regulatory requirements; or
make changes to the service (see We can change services and these terms).
We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the service we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, you can contact us by email at hello@borisabrams.com to end the contract and we'll refund any sums you've paid in advance for services you won't receive.
We can stop providing a service. We let you know as far as reasonably practicable in advance and we refund any sums you've paid in advance for services which won't be provided.
We can end our contract with you for a coaching session or block of sessions and claim any compensation due to us if:
you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due;
you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service;
we consider it unsafe or inappropriate to continue to provide coaching sessions to you.
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
How we use any personal data you give us is set out in our Privacy Notice which can be viewed here.
If you have any questions or complaints about our services, please contact us. You can write to us at hello@borisabrams.com
We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer you can contact us by email at hello@borisabrams.com to end the contract within 14 days of us telling you about it and we will refund you any payments you've made in advance for services not provided.
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.